Returns & Refund Policy

At SweetRelease, we want you to enjoy every cozy moment with our products. If you are not fully satisfied, please review our return policy below.

Return Window

We accept returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Items must be returned in original packaging
• Proof of purchase is required

For hygiene and safety reasons, used items cannot be returned.

Return Process

To start a return, please contact us at sweetreleasevip@hotmail.com with your order number and reason for return. We will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Refunds

Once we receive and inspect your return, approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos. We will arrange a replacement or refund where appropriate.