Free gift with purchase and free and shipping on orders over $50.


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Frequently Asked Questions

FAQs

What is a "sex toy?" 

In theory, almost anything can take the role of a "sex toy." Other than two human bodies, anything else introduced into sex play qualifies as either prophylaxis (contraception and disease prevention) or recreation, i.e., a toy. For our purposes, a sex toy is any object brought into sex play to enhance the pleasure of both people involved. 


What should I know about using a vibrator? 

Before using any mechanical vibrator, apply lubrication! 


What is meant by "lubricant?"

 A "lubricant," (" sex lube," or just "lube,") is usually a water-based, condom-friendly liquid or jelly used to enhance or replace a woman's natural lubrication. Some people regard lubricants as a must-have item in this age of safer sex and they are an essential ingredient to successful anal intercourse. The use of a lubricant on the inside of a condom can make the sensations delivered to the penis much stronger. 


Are these products used?

We do not sell used products. Selling used products in unacceptable business practice and is an absolute health hazard. We always recommend to properly clean your adult products before and after use.


If I order online, will my package be discreet? 

Many customers have their orders shipped to their place of work and are concerned about the packaging that the order will arrive in. Other customers may have children or roommates in their home and not want other people in their home to know about this type of purchase. Our web site corporate name is not mentioned on the shipping label for discreet purposes. 


Do you maintain inventory on all of your products? 

Yes, we maintain inventory on all of our items. Most orders are shipped within 24 hours.


Are you planning to carry a toy cleaner?

"Sex toy cleaners" are just another gimmicky product in the sea of items sold to people through most adult stores. They are usually made of harsh chemicals and anti-bacterials, which is probably overkill for cleansing and could even be dangerous to your health if you get them in your vagina. Sex toys can be cleaned in soap and water, and most silicone toys (except toys with a USB port) can be boiled or put in the dishwasher for an extra good cleansing. 


Can I expect a complete and accurate order?

Absolutely! We have high fill rates through aggressive inventory control and buying. Each item on your order is double checked to ensure accuracy. 


How can orders be placed? 

Because we are an online retailer, all order are completed via our website www.mysweetrelease.com


When can I place an order? 

24 hours a day, seven days a week. Should you desire to speak with any of our customer representatives, we are available 9: 00 a.m.--5: 30 p.m. EST


How do you ship? 

We utilize various third-party shippers, as well as our own delivery fleet, to ship from the smallest package to a truckload anywhere in the United States as timely as possible.


How can I view the status of online orders that have been placed? 

You will receive a tracking number within 24 hours of placing your order. 


What will shipping cost me? 

We pay shipping for all orders $50 and over. Free shipping is via UPS ground to the lower 48 states only. If your order is under $50 you will see a $ 7.95 charge that will be displayed on the Invoice before confirming your order. 


Can I have my order shipped C.O.D.?

COD is not available on the website.


How quickly are my orders processed?

We generally process your orders the same day. If you place your order before 1:00PM EST your order is shipped that day (if the product is in inventory). If your order is placed after 1:00PM it will ship the following day. 


What payment methods do you accept? 

We accept Visa, Mastercard, American Express, Discover, and PayPal. Please note that American Express corporate and business cards may categorize your purchase as an "Adult Novelty Purchase."


What is your privacy policy?

My Sweet Release respects your privacy. Your information will never be shared or sold with another company and we will encrypt all of your information.


How do you guarantee my privacy?

  • Discreet Billing: we do not store credit card information on our web server after your order has been processed. 
  • Discreet Shipping: we package your order in a plain box with no external markings that could give away it's contents. 
  • Privacy Guaranteed: we will never give away your personal information to other individuals or businesses. We will never mail you any catalogs or brochures. We will not add your name, telephone number, email address or physical address to any marketing list. 


What is your return policy?

Because of the sensitive nature of our items, we do not accept returns or exchanges, except in the case of a damaged or non-functioning product. 


Do you ever resell items that have been returned?

Absolutely not! Returns are disposed of and not resold. All merchandise that is shipped from our warehouse is new and completely unused by anyone.


How do you select the products you feature on your site?

Our staff literally travels the world seeking out the best and safest products. Thousands of products are rigorously tested and evaluated by industry experts. We inspect factories, examine product materials, evaluate ingredients, and gather user feedback to make sure every sex toy is safe, effective and well made.


Our Brands

My Sweet Release carries a complete line of adult novelties ranging from bullets to furniture. Our brands include:

 

• Anerous

• California Exotic Novelties

• Doc Johnson

• Hitachi

• Jimmyjane

• Jopen

• Lelo 

• Liberator

• Pipedream

• Real Touch

• Tenga

• Trojan

• Valyrie

• Vibratex

• Vixen Creations

• We Vibe

• Incognito

• Sliquid

• Aslan

• Laid

• SpareParts

• HardWear

• Sportsheets

• Bijoux Indiscreet

• Nikki Lipstick

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